Returns & Exchanges
Your Satisfaction Guarantee
Zillion Lights LLC is proud to offer the highest quality products. Our hassle free return and exchange policy ensures your complete satisfaction should the item not meet your needs for any reason.
All products may be returned within 14 days of delivery. Items must be in new, resalable condition with all original packaging and accessories included. We recommend you test the product on top of a soft surface such as carpet or grass, to avoid damaging any items you may want to return.
To return an item, please contact us at firstname.lastname@example.org and we will provide you with a return ID number. Customers are responsible for shipping costs to return the item to us. We recommend insuring the package against loss or damage.
Zillion Lights LLC will inspect all returns and start processing your refund within three to five business days. A 10% restocking fee from original retail price plus any bank transaction fees will be applied to all refunds. Original and return shipping costs are the responsibility of the customer and will not be refunded.
All exchanges must meet the same conditions as a return. The items must be in new, resalable condition, with all original packaging and accessories included. All shipping costs are the responsibility of the customer. Please contact us at email@example.com to start an exchange.
We recommend to keep the original package due to the size of the ZL Hoop. In case that you need to return/exchange the hoop for any reason and the hoop is not in the original box you will be responsible for shipping cost differences plus shipping and handling if the ZL Hoop is return to the customers after repairs (if applicable)
if you need to cancel your order contact us at firstname.lastname@example.org. All fees will be refunded if the order has not shipped minus the bank transaction fees (if applicable). If your order has already shipped, please see our hassle free return policy for further information.