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ZL Hoop Gen 2 comes with a 2-year warranty against manufacturer defects of the materials or internal electronic circuit. Damage as a result of improper use or handling by the customer will not be covered. 

ZL Pandora comes with a 1-year warranty against manufacturer defects of the materials or internal electronic circuit. Damage as a result of improper use or handling by the customer will not be covered. 

 

A proof of purchase is required for all warranty claims. Please keep your original receipt.

 

Should any ZL Hula Hoops begin to malfunction, and you are not sure what service to purchase from the website Shop Services, please contact us at info@zlhulahoops.com.

 

We will evaluate the item and if found to be a manufacture defect, we will repair or replace the item at no charge to the customer. Please allow up to 48 hrs to answer your email.  We will cover the shipment back to you if the malfunction happened in 30 days from the time that you received the ZL Hula Hoops. 

 

Warranty coverage may include:

  • Defective circuit boards or battery contacts
  • Defective LED lights
  • Electrical damages sustained through normal use of the product
  • Manufacturing flaws or defects
  • Hoops or batteries that are damaged or show defects on delivery

NOT covered under warranty:

  • Water or fire damage.The ZL Hoop is water resistant but “DON’T SCUBA-DIVE!” 😊

If a large quantity of water is found inside the electronics this means that the ZL Hoop was submerged and therefore, it will not be covered by the warranty. We also test the source of water found inside the hoop. If we find that it is not rain water, the damage is not covered.

  • Electrical or mechanical issues due to negligence or misuse
  • Damage from customer disassembly (if you think that you cannot re-tube your hoop please send it back to us and we will do it for you for a small fee, if you open the hoop and break the inside, this will not be covered by the warranty)
  • Normal wear and tear such as bends, cracks or creases
  • Batteries and Remote Control (unless they are non-functioning at initial delivery).

Any repairs not covered under the warranty will be the responsibility of the customers to be paid. We will provide a cost estimate to replace or repair any items not covered by the warranty.

A deposit might be required before starting the investigations on the issue. A final bill will be send to the customer. After the bill is paid we will ship back the hoop to you.

 

All shipments are the customer’s responsibility.

 

Only 14500 Li-ion 3.7V batteries should be used in your ZL Hoop & Gen 2.

Only 10440 Li-ion 3.7V batteries should be used in your ZL Pandora.