The Basic Service includes shipping and handling fees only if the hoop is under warranty. Tubing and water damages are not covered under the warranty.

However, contact us prior purchasing the basic service regardless the reason of the issue at:

info@zlhulahoops.com 

Subject Line: Order # ,

Body Text : Detailed Description Of The Problem.

We will provide you a shipping label via email. You need to print out the label and glue it on the box and drop off the hoop at your closest post office.

Please require a drop off confirmation receipt for proof.

NOTE: We do not provide shipping label for International customers. The basic service is just for the return of the hoop to you. You need to ship it to us at your own cost.